Nicola Moreton

Posted onAugust 26, 2025

Nicola Moreton

As the leader of JB Leitch’s fast-paced Collections department, I oversee the setup of all new cases in line with agreed Service Level Agreements (SLAs), ensuring operational excellence from the outset. Our team works closely with leaseholders and freeholders to recover outstanding service charges and ground rent, while also managing pre-legal disputes with professionalism and care.

On a daily basis, I collaborate with Team Leaders to assess workload and set priorities, using advanced reporting tools to monitor case progression and drive efficiency. I’m passionate about exploring innovative ways of working, leveraging new technologies to enhance our processes and deliver exceptional client service.

My role involves cross-functional communication throughout the business, maintaining high standards and a client-first mindset in everything we do. As a woman in senior management, I am proud to say my experience at JB Leitch has been one of support and growth. I have been empowered to lead authentically, embrace change, and champion new ideas—both as a professional and as a person.

During our long relationship, JB Leitch has become part of our core team. Their Landlord and Tenant advice is authoritative and clear, and they understand our sector inside out. Their credit control service is highly effective, but also sensitive to the wider relationship we have with our leaseholders
Tim Wilson - Managing Director - E&J Estates
We have worked with JB Leitch for many years now. Their knowledge surrounding the legalities and technicalities of Service Charge collection is excellent and their approach is always helpful and professional.

During this particularly challenging time they continue to provide invaluable support by remaining easily contactable, sending regular reports and offering solutions to any problems that may arise.

Therina Crowley AMInstLM - Service Charge Arrears and Apprentice Supervisor - Encore
We have a strong and well-established working relationship with JB Leitch, having worked with them over a long period of time.

They have a good grasp on the nuances of residential property management so are well-placed to provide specialist advice and assistance on a wide range of issues affecting our industry.

They continue to provide invaluable support to our business, operating in many ways as a seamless extension to our in-house legal team.
Mairead McErlean - Head of Compliance and Regulatory Affairs - FirstPort
Over the last five years we have built a solid relationship with JB Leitch, they have provided us with a remarkable ground rent collection service for our freehold property portfolio on criteria and non-criteria debts. They provide a fast, effective recovery of our stand alone Ground Rent and also through their bolt-on Service Charge recovery by liaising with multiple managing agents on our behalf.
Bernadette Jones - General Manager - HomeGround Management Ltd
JB Leitch are simply excellent. It is good to know that we are dealing with a market leading firm who provide superb quality up-to-date advice. When we give JB Leitch an instruction, whether a routine enfranchisement or a complex leasehold query they always deliver. They are highly responsive, professional and have a great team. A pleasure to do business with!
Jenny Jackson-Shilling - Director - The Freehold Group

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