Client Experience

It’s about much more than just knowing the law…

It’s not just our legal specialisms that set us apart. We implicitly understand that it’s important to deliver value as well as results. Our dedication to client experience ensures that we not only attract new clients, but enjoy long standing relationships founded on trust, consistency and demonstrable added value.

We Keep You Informed…

Our clients benefit from the knowledge and expertise of our entire team through regular and exclusive guidance notes, advance articles, case reviews and bulletins. Covering the main topics facing the industry, from legislative change to caselaw, we provide thought leadership and advice to clients without charge.

We Continually Measure Performance…

Our clients benefit from dedicated case and account management, complemented by a suite of bespoke performance, forecast and analysis reports, developed to your requirements and schedules - at no cost. For instant, on the spot information, our client portal also lets you access your cases anytime, anywhere.

We Strive to Innovate…

At JB Leitch we are heavily committed to an ongoing programme of IT and systems development. From case management systems to online services, reporting tools to digital communications, we know that clients want up to date information in real time to provide meaningful – and actionable - business intelligence and analytics.

We Value Relationships…

Whether you manage a sizeable portfolio or a single block, our approach is consistent and standards always high. We offer every client dedicated account management and property management expertise from across our pool of dedicated legal experts and highly trained administrative support teams, all under one roof.

We are Committed to Best Practice & Knowledge Sharing…

We offer each of our clients access to our learning and development resources, including our CPD accredited online courses and training platform.

Quality as Standard…

JB Leitch is an SRA regulated firm, and we closely adhere to the leading industry standards for quality, compliance, information security and professional development. We handle every matter with professionalism and integrity.

During our long relationship, JB Leitch has become part of our core team. Their Landlord and Tenant advice is authoritative and clear, and they understand our sector inside out. Their credit control service is highly effective, but also sensitive to the wider relationship we have with our leaseholders
Tim Wilson - Managing Director - E&J Estates
We have worked with JB Leitch for many years now. Their knowledge surrounding the legalities and technicalities of Service Charge collection is excellent and their approach is always helpful and professional.

During this particularly challenging time they continue to provide invaluable support by remaining easily contactable, sending regular reports and offering solutions to any problems that may arise.

Therina Crowley AMInstLM - Service Charge Arrears and Apprentice Supervisor - Encore
We have a strong and well-established working relationship with JB Leitch, having worked with them over a long period of time.

They have a good grasp on the nuances of residential property management so are well-placed to provide specialist advice and assistance on a wide range of issues affecting our industry.

They continue to provide invaluable support to our business, operating in many ways as a seamless extension to our in-house legal team.
Lucie-Anne Rhodes - Head of Legal - Operations - FirstPort
Over the last five years we have built a solid relationship with JB Leitch, they have provided us with a remarkable ground rent collection service for our freehold property portfolio on criteria and non-criteria debts. They provide a fast, effective recovery of our stand alone Ground Rent and also through their bolt-on Service Charge recovery by liaising with multiple managing agents on our behalf.
Bernadette Jones - General Manager - HomeGround Management Ltd
I would highly recommend JB Leitch although part of me would like to keep them a secret to ensure we have the advantage over competitors. They have increased my knowledge of the legal processes as well as the preparation required to avoid any issues from the beginning.
Dave Poppleton - Director - Inspired Property Management
After using JB Leitch for a number of years, we have personally found them to be very professional and reliable. Kinleigh Folkard & Hayward use JB Leitch on a large number of blocks and have recovered an outstanding amount of service charge arrears, in a particular case recovering over £12,000 from one owner.
Carl Warland - Block & Portfolio Management Director - Kinleigh Folkard & Hayward
JB Leitch are simply excellent. It is good to know that we are dealing with a market leading firm who provide superb quality up-to-date advice. When we give JB Leitch an instruction, whether a routine enfranchisement or a complex leasehold query they always deliver. They are highly responsive, professional and have a great team. A pleasure to do business with!
Jenny Jackson-Shilling - Director - The Freehold Group

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