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Joanne Hepburn

Process Team Leader

Jo joined the JB Leitch in 2016 as a Process Administrator where she was able to develop her knowledge of the legal process around the property management sector.

The Process Team are responsible for creating cases for all new instructions they receive from the clients they work on behalf of. As the team leader, Jo is responsible for managing the incoming instructions and ensuring they are dealt with in a manner that meets the company’s exacting standards for accuracy and any specific requirements the clients may have.

It is also part of Jo’s role to manage the team’s workload and ensure they have the required training needed to fulfil their roles to the best of their ability, assisting them with any queries they have and guiding them through any process changes.

Jo is also responsible for dealing with reports concerning jobs that require running on the system to keep the cases following the process without delay or that may highlight any information that may need to be amended.

During our long relationship, JB Leitch has become part of our core team. Their Landlord and Tenant advice is authoritative and clear, and they understand our sector inside out. Their credit control service is highly effective, but also sensitive to the wider relationship we have with our leaseholders
Tim Wilson - Managing Director - E&J Estates
We have worked with JB Leitch for many years now. Their knowledge surrounding the legalities and technicalities of Service Charge collection is excellent and their approach is always helpful and professional.

During this particularly challenging time they continue to provide invaluable support by remaining easily contactable, sending regular reports and offering solutions to any problems that may arise.

Therina Crowley AMInstLM - Service Charge Arrears and Apprentice Supervisor - Encore
We have a strong and well-established working relationship with JB Leitch, having worked with them over a long period of time.

They have a good grasp on the nuances of residential property management so are well-placed to provide specialist advice and assistance on a wide range of issues affecting our industry.

They continue to provide invaluable support to our business, operating in many ways as a seamless extension to our in-house legal team.
Lucie-Anne Rhodes - Head of Legal - Operations - FirstPort
Over the last five years we have built a solid relationship with JB Leitch, they have provided us with a remarkable ground rent collection service for our freehold property portfolio on criteria and non-criteria debts. They provide a fast, effective recovery of our stand alone Ground Rent and also through their bolt-on Service Charge recovery by liaising with multiple managing agents on our behalf.
Bernadette Jones - General Manager - HomeGround Management Ltd
I would highly recommend JB Leitch although part of me would like to keep them a secret to ensure we have the advantage over competitors. They have increased my knowledge of the legal processes as well as the preparation required to avoid any issues from the beginning.
Dave Poppleton - Director - Inspired Property Management
After using JB Leitch for a number of years, we have personally found them to be very professional and reliable. Kinleigh Folkard & Hayward use JB Leitch on a large number of blocks and have recovered an outstanding amount of service charge arrears, in a particular case recovering over £12,000 from one owner.
Carl Warland - Block & Portfolio Management Director - Kinleigh Folkard & Hayward
JB Leitch are simply excellent. It is good to know that we are dealing with a market leading firm who provide superb quality up-to-date advice. When we give JB Leitch an instruction, whether a routine enfranchisement or a complex leasehold query they always deliver. They are highly responsive, professional and have a great team. A pleasure to do business with!
Jenny Jackson-Shilling - Director - The Freehold Group

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